Frequently Asked Questions
Reach out to Keyguides to be added as an admin of your association. From there you can invite your members.
No. Registration is free for associations.
The Membership portal to approve members, a verified badge for them and a dedicated page for the group where you can showcase your members or tours.
Yes, you can connect your calendar to avoid double bookings. We support Google, Apple and Microsoft.
By card or by invoice. Invoice is sent by the guide directly to you.
Yes. Choose the guides who match your date, language and expertise, and send the request to all of them in one go. With First come, first served, the first guide who accepts is confirmed automatically. With Apply & Select, guides apply and you choose the one you want.
Yes! Through the Partner Portal you can, either at the guide's own rates (Book a guide) or at a price the partner sets (Create a request).
By card. Processed by Stripe.
Go to Bookings and open the Pending tab. Your application stays there until the partner selects a guide. Open the request and withdraw your application. You can withdraw at any time before you are selected.
Yes! Guides from any country can create a profile on Keyguides Connect. However, if your country is not supported by Stripe, you won’t be able to accept direct bookings through your profile. Instead, you can receive booking requests from partners, who pay you by invoice. How many requests you get depends on which partners are active in your area.
Talk to us if you want to get on the cash payment beta-test for guides in countries where stripe are not enabled.
Guides can be from anywhere in the world! However, only guides in Stripe-supported countries can accept direct bookings through their Keyguides Connect profile. If your country is not supported by Stripe, you can still create a profile and receive booking requests from partners, who pay you by invoice.
Some countries are also available for our BETA Cash Payment for customers. Reach out to us if this is something you are interested in trying.
These are companies and organizations that hire or collaborate with guides — like tour operators, DMCs, cruise lines, hotels, or event planners. Booking Partners can search for available guides, send booking requests to the guides they choose, and manage their favorite contacts directly in the platform.
Keyguides Connect has certified guides in Europe, with the strongest coverage in Oslo, Stockholm, Madrid, Toledo, Porto and Lisbon. Browse all destinations on our guides page.
Book a guide uses the guide's own price. Create a request lets you set the price for the job. Matching, sending to several guides and confirmation work the same way in both.
No. Any hotel can use it. Guests can book on their own from your QR code or link, so you don’t need a concierge desk. If you have one, your team can also book together with guests at the desk.
Set up your hotel’s code under Commission in your dashboard. Every booking made with your code earns your hotel 10% of the guide’s price, whether your team books at the desk while logged in, or the guest books from your link or QR code
Yes. Your QR code carries your hotel’s code, so you can place it at the front desk, in the rooms or on in-room screens. Every booking made from it counts for your hotel.
Yes. Only certified guides can offer tours on Keyguides Connect. We work with official guide associations.
Yes, ask us about invoicing at hello@keyguides.com. Note that invoiced bookings work differently from bookings paid by the guest, so we’ll walk you through the options.
In your dashboard, under Commission. Set up your code there. The code can be added to any link on the platform and we can send you a QR-code from the URL to use.
Yes. There are no fees and no setup costs. The platform fee is paid by the guest when they book.
Prices are set by each guide and shown upfront before you book. All fees are transparent and you will know how much the guides earn when you book with Keyguides Connect. Helping guides earn more of the total cost.
The Old City and Cathedral, the City of Arts and Sciences, the Mercado Central and food culture of the city, the El Carmen neighbourhood, and the beaches and Cabanyal district are among the most requested. Most guides will build a custom route based on your interests and available time.
Yes -- many guides offer excursions to nearby destinations including the Albufera Natural Park, the Roman ruins at Sagunto, and the historic hilltop city of Xativa. Browse their profiles or ask directly when you make contact through the platform.
Gusts book and pay directly with credit card. Clients pay can choose credit card or invoice. You connect your bank account once and payments come directly to you. If they choose invoice you invoice them directly.
Many guides offer day trips from Madrid, including to nearby cities like Toledo and Segovia. Add a note to your booking request for specifics or choose one of their signature tours.
Group tours run on a fixed schedule with a fixed script. A private guide through Keyguides Connect builds the day around what you're actually interested in, at your own pace.
Madrid's guides offer tours in a range of languages. You can filter by language when you search so you find a guide who speaks yours.
Yes. You browse guide profiles, read their specialties and prices, and book the guide you choose directly. There's no random assignment.
Yes. Guides on Keyguides Connect in Madrid are certified through CEFAPIT, Spain's official association for professional tour guides. Their credentials are verified before they're listed on the platform.
A certified local guide is a licensed professional who has met the official requirements to lead tours in their city or region. This often includes training, examinations, and government accreditation. On Keyguides Connect, every guide has been verified — so you're not booking a stranger, you're booking an expert.
Cancellation and change policies vary by guide and are shown clearly on their profile before you book. If you have questions after booking, you can contact the guide directly through the platform.
Guides on Keyguides Connect offer tours in a wide range of languages. You can filter by language when searching, so you find a guide who speaks yours.
Prices are set by each guide and shown upfront on their profile — no hidden fees. You easily see their prices on the tour cards and on their profiles.
Most platforms sell fixed group tours on set schedules. Keyguides Connect connects you directly with certified local guides for private, customized experiences. You choose the guide, set the date, and shape the itinerary around what you actually want to see. Keyguides Connect is simply the tool to let guides sell their services.
Yes. After the experience, both the concierge partner and the guest can leave endorsements for the guide. This helps you build a curated list of guides you trust for future bookings.
If no guide accepts your request, you are not charged anything. You can adjust your criteria and send a new request, or try a different selection of guides.
You can pay with your own card, your guest's card, or receive an invoice directly from the guide. You choose the method that fits best for each booking.
You only pay after a guide has confirmed your booking. There is no upfront payment and no charge if a request goes unanswered. When a guide responds to the request you get notified to pay or wait for the invoice.
You can update your prices at any time.
For Tours: go to Tours, open the tour, click Edit tour, scroll down to your price options update the price, and save.
For Custom Tours: go to Custom Tours, adjust your prices next you the durations you update.
The converted price was based on the exchange rate at the time of launch and is not updated automatically, so it's worth reviewing all your tours to make sure everything looks right.
Your guests are charged in your currency — the one linked to your Stripe account. When they browse your tours, they'll see an estimated price in their own currency for convenience, but the confirmed amount at checkout is always in your currency.
You are never responsible for currency conversion. Any conversion fees from a guest's bank or card provider are their own responsibility. Stripe's processing fee is already built into the Keyguides Connect platform fee.
Your currency is set automatically based on your Stripe account. The currency linked to your bank account in Stripe is the currency you price your tours in and get paid in on Keyguides Connect.
If you need to change your currency, please reach out to the team on live chat or email us and we will see what we can do about your case.
Keyguides Connect now shows prices in your local currency instead of euros. If you had existing tours priced in euros, those prices were automatically converted to your local currency using the exchange rate at the time of launch.
This was a one-time conversion — your prices won't change again automatically. We recommend reviewing your tours and custom tours to make sure the converted prices look right to you, and updating them manually if needed.
Of course! Under your profile there is a menu called "tours" here you can build your own tours. These are what we call "Signature Tours".
Guests are notified if a request expires without a response. As a guide, you'll receive reminders to keep your response time sharp — it's good for your reputation and your bookings.
Your calendar shows your real availability. Clients can only request times you're open — no awkward 'sorry, I'm full' messages needed.
Absolutely. You set your own rates: per tour, group size, or person. Keyguides Connect never interferes with what you charge.
No. If you can fill out a form, you can set up your Keyguides Connect profile.
Yes. All guides on Keyguides Connect are certified and verified before listing.
Guides accept or decline requests. If they decline, you'll be notified immediately so you can rebook.
Yes — you can use your own card or your client's during checkout.
No. If you send them a link, they can book directly as a guest — no account required.
No. Guests book directly through Keyguides Connect, and the guide handles the booking request, communication, and tour delivery.
Your profile is automatically publishes once you finish all the onboarding steps. You find your onboarding steps under "Dashboard". They include connecting banking, applying to an association and filling out your profile. After the steps are complete you are alerted with a "Your profile is live".
To be visible on Keyguides Connect you need to have done the following steps (which is also the steps visible in your dashboard)
Fill out your profile
Connect your banking
Apply to an association
Wait until the association verifies you
We have a premium subscription for guides that give you access to connecting your google calendar to always have your availability up to date and remove the possibility of double-bookings. The subscription also gives you 8 tours instead of 1. There will potentially be new features only available for premium as well later.
Premium can be paid for monthly or for a year with a big discount.
Each conversation is private between you and the contact for that booking.
For partner bookings, all team members of that partner account can see and reply in the conversation.
For guest bookings, only you and the guest can see the messages.
You’ll always see who’s included in a conversation in the top right corner of the chat window — represented by small profile circles (for example, a circle with “K” for Karin). Hover over a circle to see the person’s full name.
Yes! You’ll see a notification next to Conversations in your top menu and also get an email alert.
Not at the moment, but we plan to support file sharing in the future.
We don’t limit the number of guides in each city. Keyguides Connect is designed to give travelers more choice and guides more opportunities.
Quality and trust are ensured through:
Verification via associations
Manual verification of certificates — simply email us your guiding certificate, and we’ll help you get verified.
This way, travelers and partners can see who’s verified, while the platform stays open and inclusive for all professional guides.
When you set up your profile you are prompted to connect your banking - this is to get paid directly through direct bookings. When sending invoices we need a bit more information, you. IBAN and BIC number to be able to have your bank details on the invoices you generate for partners.
Navigate to Banking to connect your bank. On the right side you will see the place to add IBAN and BIC.
Your pricing can be quite advanced on a tour. You can add as many variations as you like. You choose a price per person and how many people min and max can attend a tour for that price. You can add multiple price points for different size groups. You can also choose different prices for different durations of the same tour. Your imagination is the limit!
As we are building our platform we needed to make some quick decisions to streamline our services. If you think this is an important term for your guiding business we are open to feedback and suggestions. Please reach out to hello@keyguides.com
Any dispute or disagreement should be handled between yourself and the customer directly and if agreement is unable to be found, a Keyguides Connect representative can help to mediate.
Yes, you can choose to issue the refund you want — it's entirely up to you.
No. The cancellation policy in place at the time of booking will apply, even if you change your default or tour settings later.
Yes — but only certain group types can verify guides. All group types can approve them.
If you're an association, you can verify guides by pasting their email addresses into your Membership Portal. When those guides join the platform via your invitation, they are automatically marked as verified. This means their profile will show a visible badge like “Verified by Oslo Guideforening,” helping travelers and partners trust their qualifications.
If you're a commercial group, you can’t verify guides, but you can still approve them as part of your group. You can invite guides in advance or approve them when they request to join. Once approved, they will appear on your public group page and can be included in tours or listed as part of your team.
In short: – All groups can approve guides and display them on their group page. – Only associations can verify guides, giving them a visible trust badge on their profile.
A Commercial Group is any organization that works with guides and wants to actively promote and sell tours — often with the option to earn commission. This could include tour companies, hotels, activity providers, or even teams of guides working together under a shared brand.
Commercial Groups on Keyguides Connect can: – Create and publish tours on their own group page – Assign guides to those tours – Display their team of guides and allow direct bookings – Earn a commission on bookings if they choose to
The platform helps streamline operations, centralize communication, and make it easier for travelers to find and book high-quality experiences from a trusted team.
You public Page includes a Name, Country and Description, logo (optional), images. And under your company information you have your members (the guides) or the Tours you create - Or both!
That is also Ok. We do suggest you still make a digital calendar for your bookings, and then connect that calendar to Keyguides Connect. This will give you better customization and easier management and visibility. This calendar can then also be synced to your private one if you would like that!
No. Not us, not anyone will ever see the contents of your calendar if you sync your private calendar. It will only show if you are available or not on the time slots.
We believe choosing the synchronized calendar will be the easiest for you. Then you have a real live calendar on your phone or computer that automatically syncs with Keyguides Connect. So you dont get double booked and you have easy access to your calendar without having to log in to the platform.
Availability Settings is like your "opening hours" when you in general are open for business. Some can always take bookings, some dont do evenings, some are closed on Mondays.
Your Unavailability on the other hand is days or time slots you are unavailable due to different reasons (you have a booking, you are on holiday, you are going to the hair dresser). Both have to be added in order to have a fully usable calendar.
Keyguides Connect is a digital platform designed to simplify finding, booking, and matching tour guides with travelers, making it effortless for guides, hotels, travel agencies, and partners to deliver exceptional guided experiences.
You can sync your personal calendar to update availability automatically, or create a virtual one inside Keyguides Connect. I addition to control general availability which we call "opening hours" with working days and time windows you are open for bookings.
Just email us which organization you want to admin, with proof that you work there.
Registrer your user through our site
We will verify you and give you access to admin your page.
If something isn’t working as it should, or if you want to share feedback, suggestions—or even complaints—we’ve made it easy for you. Just fill out our short feedback form. It helps us keep track of what’s going on and makes it easier for us to fix things and follow up quickly.
Please access the form here: Keyguides Connect Feedback Form
Absolutely! Partners (agencies, hotels, DMCs) can join Keyguides Connect from anywhere in the world. They can book and pay guides via invoices. However, if a partner wishes to pay a guide directly by company card, the guide must be in a Stripe-supported country.
Yes! New partners are always joining. If you know of agencies or companies looking for a tool to find guides and tour leaders, share our link with them!
Yes. You can only upload .jpg and png files and we recommend they are in portrait mode.
Images should be portrait-oriented, and accepted formats include JPG and PNG. Please note that images must be uploaded individually, as bulk uploads are not supported. Additionally, cropping or editing images within the platform is not currently possible.
We recommend choosing high-quality images that clearly showcase your tours, experiences, or personal brand.
Yes, you can upload multiple images displayed as a carousel on your profile. Video uploads will be available soon.