Help Center

Learn how to find and track your bookings using the Pending, Upcoming and History tabs in the partner portal.

Find out how to review guide applications and choose who gets the job when using the Apply & Select booking model.

Learn how to use Book a Guide to find and book guides at their listed prices. Send requests to multiple guides in one batch.

Understand the difference between First Come, First Served and Apply & Select when sending booking requests on Keyguides Connect.

Find out how to cancel an upcoming booking in the Keyguides Connect partner portal and what to check before confirming.

Choose card or invoice payment for your booking and understand the payment statuses in the Keyguides Connect partner portal.

Use Create a Request to set your own price for a guiding job. Send requests to multiple guides at a price you choose.

Learn what a certified tourist guide is and how Keyguides Connect verifies that every guide on the platform holds official certification.

Ordering tours in the way you want them to show on your profile is now easy with drag-and-drop feature.

Explenation how to payout to your own bank and see the status of your payment in Keyguides Connect

Your payout currency on Keyguides Connect is linked to your Stripe account. Learn how it works and how to update your prices in tours and custom tours.

Learn how to request, manage, and showcase endorsements on your Keyguides Connect guide profile.

Learn what Classic Tours are on Keyguides Connect, how to enroll as a guide, and how different groups create and manage tour products on the platform.

Someones guest cancels your booking, since we offer direct payment on Keyguides Connect you need to issue the refund to your own customer. This is a how to.

Keyguides Connect gives guides the possibility to sell custom private tour with pricing flexibility to their guests. Making truly customizable experiences.

Our ability to synchronize your personal calendar with our booking platform makes it easier for certified guides.

A simple step by step guide so you as a Tour Guide knows how to input your code to get Keyguides Connect Premium

An explanation on how Booking Partners in Keyguides Connect works, what has to be done and how it can be used.

Explanation article to explain how to add tours with prices or hourly rates to your profile as a guide in Keyguides Connect.

Learn how payments are processed through Stripe on Keyguides Connect — a secure, trusted way for guides to receive bookings and payouts worldwide.

You can add cities, regions or even the entire countries as the places you guides to your Keyguides Connect Profile.

Want to know when our next webinar is - Keyguides Connect set up multiple webinars for guides, associations or partners to know how to use our tool.

How creating a great profile on Keyguides Connect so that guides are searchable and bookable on ChatGPT

Learn how to use Conversations as a partner in Keyguides Connect — message guides directly from your bookings, and receive notifications when guides reply.

Learn how to use Conversations in Keyguides Connect — message partners directly from your bookings, reply to guests.

If you need to delete your data from Keyguides Connect - please let us know by email following the steps in this article.

Keyguides Connect only makes money when you do. Learn how direct bookings, job board fees, and partner referral discounts work — and how much you actually earn.

Explaining the complexity of our pricing model for tours sold on the guides profile in Keyguides Connect.

Learn how to build and publish your own tours with Nova, the AI assistant in Keyguides Connect. Step-by-step guide for guides creating bookable experiences.

Learn how to approve or invite guides to your association in Keyguides Connect. Set up verification, send invitations, and showcase your verified members.

Learn how cancellation policies work for guides on Keyguides Connect. Choose the right policy, understand refunds, and manage bookings with confidence.

We ask for three different emails in the Partner portal to give you options to differentiate if you like. Contact-, calendar- and billing email.

How partners book certified local guides: send one request to the guides you choose, pick First come or Apply & Select, and track every booking.

Learn about the different group types on Keyguides Connect and find the right setup for your association, company, or group.

Learn how the Membership Portal helps associations, companies, and certifying bodies support and promote guides through one shared platform.

Sharing your Keyguides Connect guide profile is easy. Share your profile on your social media to accept bookings instantly.

Yes! If you use Outlook, Hotmail, Live, or Online.no, your calendar can sync with Keyguides Connect to manage availability and bookings.

What happens when you receive a booking, how to approve or decline it and what happens next.

Explanation of what our internal calendar in Keyguides Connect is, where to find it and how to use it.

Learn how to use booking durations on your profile in Keyguides Connect.

Getting help on Keyguides Connect should be easy for our partners, guides and tour leaders. We set up multiple ways to help you out, from calls to email.

Learn how we use synchronized calendars to prevent double booking and our alternative virtual calendar. All on Keyguides Connect, to give guides less admin.

5 easy steps to guide you to becoming a Members Page Admin on Keyguides Connect, giving your verified badge to your members!

As an association you can use Keyguides Connect to strengthen the credibility of your members and promote professional standards in guiding.

See which countries support direct bookings on Keyguides Connect through Stripe. Learn how guides, partners, and customers can use our platform.

Learn how to upload images to your Keyguides Connect profile, and discover upcoming video upload features.

Keyguides connects tour guides, travelers, and tourism partners, simplifying bookings and matching guides effortlessly for memorable experiences.

Join Keyguides Connect to keep more earnings, own your brand, and manage bookings with ease. A low-cost platform built for independent tour guides.

How to set you availability with our calendar setup. Setting working hours including buffer time and time of day.