How do I get paid?
If a customer has paid by credit card, this how-to is for you.
Note: The Tour needs to be completed before you receive your money. This is the way it works:
The customer paid directly with credit card and once you accepted the booking they got charged.
This money is from that moment in your connected account in Keyguides Connect.
When the tour is complete there is a delay on some day before you can Pay Out that money to your personal account. This varies from 2 days to 7 days depending on the country or origin and country of payout and also weekends, public holidays etc.
You always see what money is available and what money is available soon.
When money is available to payout it will say so and you can payout that amount.
You will then allow some days to pass for it to be in your account. You can follow that estimated timeline by clicking the payment in your dashboard.
This is what you do:
Login to
Keyguidesconnect.com/guide/banking
Under Balance & Payouts tab:
You will see what you have available for payout: XXX Currency
We are currently working on a way for you to see when the amount will be available to be paid out, this feature is currently under development.
This is the amount you have completed tours for that you can payout to your private account.
Add the description and statement you want
Enter the amount you want to pay out
Click Pay Out
The statement will come from Filial af banking circle
If you want to follow the timeline of the payment you click the payment you requested in the list under "Balance & Payouts" and see the timeline.
Image is in Norwegian, but buttons should stay the same.
If you have questions on payment you can always reach out to us on Live Chat or through our email.
Frequently Asked Questions
Gusts book and pay directly with credit card. Clients pay can choose credit card or invoice. You connect your bank account once and payments come directly to you. If they choose invoice you invoice them directly.
Your guests are charged in your currency — the one linked to your Stripe account. When they browse your tours, they'll see an estimated price in their own currency for convenience, but the confirmed amount at checkout is always in your currency.
You are never responsible for currency conversion. Any conversion fees from a guest's bank or card provider are their own responsibility. Stripe's processing fee is already built into the Keyguides Connect platform fee.
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