💬 How to Use Conversations (Partners)

Short Introduction

Conversations let you communicate directly with guides inside Keyguides Connect.

Each conversation is linked to a specific booking, so you can discuss details, share updates, or confirm logistics — all in one organized place.

✨ Key Takeaways

• 💬 Conversations make it easy to message guides directly from your confirmed bookings.

• 🤝 You can start or reply to a conversation with any guide assigned to one of your bookings.

• 👥 All team members in your partner account are automatically included in the same conversation thread.

• 🔔 You’ll see a notification badge next to “Conversations” in your menu whenever there’s a new message.

💡 What are Conversations?

Conversations are designed to make communication with guides quick, transparent, and organized.

Each booking you confirm automatically creates a dedicated conversation between you and the guide — no need for separate emails or message threads.

📱 How to Start or Open a Conversation

1. From an upcoming booking

• Go to Your Bookings in the menu.

• Open the Upcoming tab and find the booking.

• Click the message button on the booking to contact the guide 💬.

• Type your message and press Send.

Your conversation will appear instantly in your Conversations panel, and the guide will be notified immediately.

2. Using the Floating Chat Bubble

Do not mix the Customer Service Chat bubble to your Partner-Guide conversations. Your conversations with guides are located in your menu and this is where you have access to then. The bubble in the right corner is customer service if you ever need help.

📢 Pro Tips

• Keep all guide communication inside Conversations — it ensures all your messages stay linked to each booking.

• You can view past conversations anytime from the Conversations section in your top menu.