Find and manage your bookings
Under Your Bookings, you can find requests you have sent, upcoming jobs and past bookings.
Choose the right tab
Tab | What will you find here? | What can you use it for? |
|---|---|---|
Pending | Requests that have been sent and are awaiting a guide assignment. | Check recipient statuses and review applications. |
Upcoming | Bookings that have an assigned guide. | Manage upcoming jobs, check payment status and access cancellation options. |
History | Tours whose dates have passed, and expired requests. | Review previous booking details and see who the guide was. |
How to find a booking
Choose the tab that matches the booking's status.
Find the booking using its reference, location and date in the overview.
Check the selection type and payment information. FCFS means First Come, First Served. The overview may also show the application model or a direct request to one guide.
Open the booking to see its details. In Pending, you can check each recipient's status. In History, you can see information such as who guided a previous tour.
Why is a request in History?
A request may have expired because no guide was assigned, or because you did not select an applicant. History therefore includes both past tours and requests that never became a job.
Check the payment status as well as the tab a booking appears in. A booking in Upcoming may still show Pay now.
Sources
Related Articles
Find out how to cancel an upcoming booking in the Keyguides Connect partner portal and what to check before confirming.