Cancel a booking
If you have use the Create a Request or Book a Guide through the partner portal your booking falls under the 48 hours cancellation policy of the Partner Portal. Read the policy Cancellation Policy. This policy does not apply if you book a guide directly, then you will have to read the guides own cancellation policy clearly stated on their profile.
If you need to cancel an upcoming job, you can find the cancellation action in your booking overview. Check the booking's terms before completing the cancellation.
Steps
Open Your Bookings → Upcoming and find the booking.
Find the cancellation option among the booking's available actions.
Read the terms and any payment messages shown in the portal before completing the cancellation.
Follow the instructions in the portal. If the cancellation deadline has passed and you chose card payment, the guide must be paid before the booking can be cancelled. The portal will notify you if this applies.
Check the booking status afterwards to make sure the cancellation has been recorded.